Disgusting Service

I bought an ASUS Laptop at your Gateway store end of April 2021 for business. In July 2021 it started giving me problems of not switching on and not charging, it then started coming on after 3 days i then continued using it, again around September /October samething happened i took it to the store, upon arriving at the store and they immediately tested it and it switched on, i again took it with me as I'm using it for business. In December it did the same, i went back and they checked it, it didn't want to switch on... they told me they need to take it for repairs which would take up to 21 working days. I refuse for my Laptop to be sent for repairs as i believe that I've paid a lot of money and it's still new, still under warranty that we should be talking repairs and besides that could have meant that my business would be loosing money while my laptop is on repairs for 21 days. I said it's either it gets replaced or i get a refund. This is so poor of Game... Your service is pathetic and i don't see myself setting my foot ever at Game or recommending any of your products to someone else. I would have understood if i had bought this item at china mall, so disappointed.