DISGUSTING SERVICE

I have never in my life experienced service like this... I bought a 2200w Bennet Read steam iron last November(2021). It stopped heating in January 2022 and I took it back to exchange it for a new one. Which they did after a long wait and a whole lot of words back and forth Then in April 2022 the new one stopped heating and I had to return it again. This time they requested that it be sent back again to the workshop for repairs. I waited nearly 2 weeks, Today 10th May 2022, i spoke to the tech Neesan at the TEVO Repair center in Pinrtown and was told after assessment that the heating plate is faulty yet again. i was told that they can only exchange it for the same brand and i cannot get a refund, this F***KN Iron was only 20 Months Old, I have rights and this company wants to violate me ***GAME GATEWAY***