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Phindile M

1 reviews | Active since Nov 2020

01 Jan 2026, 11:53

Disgusting service

Good day,

I am writing to formally express my disappointment with the service I received from one of your staff members, Ms. Veronica Motang.

The attitude displayed during my interaction was highly unprofessional and unacceptable. As a customer seeking assistance, I found her behavior to be disrespectful and lacking in basic customer service standards. This experience has left me questioning why the company continues to employ staff who demonstrate such poor attitudes toward customers.

I believe customers deserve to be treated with respect and professionalism at all times. I am extremely disappointed by this experience and request that the company addresses this matter appropriately to ensure that no other customer is treated in a similar manner.

I trust that this issue will be taken seriously and look forward to your response.

I forgot to mention the store. It's game carnival mall

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Replies (1)
Game
Game's reply02 Jan 2026, 13:20
Official
Hi Phindile, Thank you for reaching out. I'm sorry for the delay in response and for the expereince you had in store. This is certainly not the service we strive to deliver. Rest assured, the matter will be brought to the attention of the management team and you will be reverted to.