DISGUSTING SERVICE

Disgusting service from game store Pritchard street JHB. I took my steam iron which is still under warranty to the store because it just stopped working. Danelle from customer service rudely told me she won’t book it in and when I started asking questions she told me she is not a technician and refused to have the technician have a look at the iron. She then called another customer whiles I was still standing at the counter and my issue was not resolved. I asked to speak to the store manager and one of the ladies called and they said the manager (Angie) is coming, after waiting 10 minutes she called again they said the manager has knocked off. I am more than disappointed I am actually disgusted at how people are being treated in this store, how does a manager knock off without attending to a waiting customer? THAT IS TIME NO ONE WILL BE ABLE TO GIVE BACK TO ME, what annoys me the most is I’m still with a steam iron that is not working and is under warranty!!!