Disgusting - Ridiculous Service. Robbing customers!!!!

I placed an order on 4 December 2025, on 6 December 2025 I got an email to say my order was canceled as the items were out of stock. On 13 December I emailed to find out why I never recieved my refund only to be told apologies for not processing your refund, please send your banking details so we can get it processed and only after it is processed you will recieve it in 14 working days. I followed up today, 17 December and was told the request was sent to finance and I will be notified once processed. How flippen disgusting is this from a company this big? If I did not follow up I would not have received my refund! How many people just assume they were automatically refunded and dont check their bank statements or follow up! How many refund monies is Game actually sitting with?! All I wanted to do was make a purchase and now, I need to wait until next year to recieve my refund if I'm lucky!