AP
Ann P

1 reviews | Active since Nov 2016

18 Jan 2018, 17:15

Disgusting reputation

I saw an ad in the game paper advertising a Seagate 2 TB hard drive for the price of R899. Seeing that add I found it fit to purchase the item advertised by the franchise. I made arrangements for my funds to be released early from my fixed account where I needed to pay penalty charges just to make the purchase from this reputable store. Upon arrival at the store when I ask for assistance I am advised that the product was incorrectly advertised and that we had to pay the original price. A sign was put up to say "we're sorry incorrect price". This notice apparently came from head office and that the correct legal channels were taken. According to Sylvester Ramasamy a manager at game stores there was nothing he could do at store level as head office made that decision. I had driven from Chatsworth to Pavilion. Wasted my petrol. Paid charges on my fixed account all to put up with this disappointing bull****. Im sorry but game head office now needs to answer all the questions that the store managers can't seem to answer. Games head office needs to follow the CPA act and compensate me for going out of my way to support their pathetic franchise. Certain measures can be taken to satisfy your customer and what kind of customer service is it when you turn down a client when they are right. And make it seem like they wrong. As for the service of the front desk receptionist kovilan. He rolled his eyes at me when I asked for a manager. As if I am asking for something for free. It's just sad very sad that ,Game a store that carries so much regard is now stooped to such a level with their service. I will not leave this. I will get my lawyers to handle this and head office can have a say since the client facing employees can't do their jobs. Feel free to call me my number is ********** 038. Don't call me to apologize I don't want to hear it. Don't call to pacify me. Call me with a solution on how you are going to fix your mistake not mine. Someone needs to be accountable and have some integrity to meet the standards set by Games advert not my own.

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Replies (2)
Game
Game's reply19 Jan 2018, 07:56
Official

Firstly I would like to apologise for the unpleasant experience you had to endure in the store.

Unfortunately it was a misprint and a human error. The CPA understands that we are human and that we all make mistakes so it covers the retailers for human error. We as retailers need to correct the situation by admitting our mistake and producing an explanatory sign which we did.

Kindly advise which Game store did you visit so that we can take it up with the store.

Kind Regards

Group Customer Service Advisor

***

Tel: ***73

Best regards,

AP
Ann P's update19 Jan 2018, 10:27
Reviewer Update
I visited the Game in Pavillion. I also understand that human errors do happen. But for a store of that magnitude should have procedures in place to proof read ads before they go out in order for you guys not to disappoint the main source of support that you get which is from your customer. I also explained the lengths I went to just to purchase from YOUR franchise. I simple sorry does not suffice to make up for all of that. I am sure certain exceptions can be made. You have the ability to do so especially for the pathetic service provided by the staff you appoint. What responsibility does game take for that. Im sorry and signs is not going to pay the penalties I had to pay for your mistake. Please can you take some measures to pacify me as a customer as Im sure it is well within your power to do so. As this is not just about your mistake but about a few other factors too