Disgusting, putrid service.

It’s been a nightmare dealing with Game. I have called in more than any customer needs to, only to be told that my email has not been assigned to anyone… after a hassle of getting my washing machine only to realise it’s not even properly functioning… calling in the customer service is like torture, no accountability and no resolution nothing whatsoever! Sent an email Sunday to report that my washing machine is not working… I was assisted by a lady that sounded like she hates her job, not to mention sounding like she was doing me a favour by assisting me ! Agent name (Aphelele) had me on hold for more than 5 minutes until my called dropped while I pleaded to speak a manager… all she did was tell me how she cannot help me with my query!!! It’s absurd! I’m I. Awe yet again with this type of non service as a customer that has paid for something that is not working! At this point I don’t even know what to do from here onwards… another one Sinesopho who vehemently promised that she has organised a call back from a manager… really the joke is on me, for the slightest hope of thinking that will happen. From December I have been waiting and waiting to speak to a manager and hahaha they are always in a meeting… makes u wonder if there are any managers there…. They seem to quickly come and answer here so hopefully this avenue will get my situated treated as it should…. I have never felt this disrespected after spending my money and thereafter treated like a number!!! Wow! I’m in utter disgust with everything this far.