Disgusting & pathetic service ever received

I've ordered on the 2nd Nov .. on the 5th Nov I saw an email alerting me that they credited an item cause it's out of stock okay I thought this is so unprofessional but kept it to myself then again on the 9th another 2 items credited. I've sent an email to Felicia to ask her how on earth would one credit 3 items why am I not contacted to be advised about the matter or for someone to ask me if I would like to replace the items or cancel the whole order. Mind you my order is suppose to take 10 days it was suppose to be delivered yesterday on the 12th yet nothing.

Today I used my own airtime called Game I'm being told orders take 10 working days yet it doesn't say so on your online shopping delivery schedule I mean there's a difference between 10 working days and 10 days. The lady who tried to assist put me on hold to track my order she said the corrier company said they can't see my address and they tried to call me on a 079 number that's nonsense I don't even have such. I was told the situation will be taken care of at my order will be released since I'm ordering for an elderly person who needs those groceries