DISGUSTING ONLINE SHOPPING SERVICE / ALEX (Customer Care Agent who sounded very bored and dis-interested) DID ZERO! BUT I ALREADY PAID!!!

I am highly disgusted in Game's ONLINE shopping service, and I will most certainly NEVER use them again. Not online, NOR will I ever bother to support them in any shape or form. I ORDERED AND PAID FOR (inclusive of delivery) a mini- VACUUM CLEANER / Dustbuster. My regular sized vacuum cleaner broke, and since i was on UNPAID LOCKDOWN, i could only afford a small Dustbuster. I decided to go the ONLINE SHOPPING route, since during this Covid Pandemic I know its the SAFER WAY to shop (since couriers do CONTACTLESS deliveries also). The order on the website remained as "Being processed" but never seemed to move on from there. I therefore phoned their Customer Care number - after holding on for 20 minutes, I was assisted by Alex, who said that the product I had purchased is on the NON-ESSENTIALS list for online shopping. I explained to him that when purchasing this item, NOWHERE on the website did I even notice (nor was I prompted with a question making sure I was aware, before paying that this item is classified as a NON-ESSENTIAL item). .& this I found just UNACCEPTABLE. He asked me to hold on - whilst he checked something. He then came back to me and said he is confused since the item is being sold IN STORE, so he is not sure why it is not being allowed on the ONLINE shopping Essentials list. I AGREED WITH HIM - since dust can cause aggravated medical conditions directly linked to one's LUNGS (Amongst other things) so I would regard THE VACUUMING OF ONE'S ABODE AS ESSENTIAL!! & when I asked him why Game are then directly FORCING PEOPLE TO BUY IN STORE, (not good for Covid and social distancing / staying home etc) he could not answer. He agreed online is the safe shopping option at this time. He promised to phone the store concerned with my purchase and would mail me back. THAT WAS LAST WEEK ON THE 4th of MAY. (between the 1st of May and the 8th of May I also sent TWO EMAILS to their Customer Care email address - thus-far NO RESPONSE). Alex of Customer Care also did not LIVE UP TO HIS PROMISE of contacting me back via email. NOTHING. Amazing how ESSENTIAL IT WAS to take my money for the item...but how NON-ESSENTIAL it was to LOOK AFTER ONE OF THEIR CLIENTS desperately NEEDING TO CLEAN HER HOME, WITH AN ITEM ALREADY PAID FOR!! IN KEEPING WITH GAME'S DISGUSTING LEVEL OF SERVICE I AM SURE I WON'T EVEN GET A RESPONSE TO THIS REVIEW. We need to boycott such companies. At a time when people are living so difficultly as it is....companies that we purchase IMPORTANT ESSENTIAL GOODS FROM, should be intent on assisting a client to receive such goods. P-A-T-H-E-T-I-C!!!!!!!