Disgusting inexplicable behaviour and nerve!!!!!!!!!!!

<p>I went to do shopping this afternoon at Game in Greenstone. Firstly, there were only 3 open tills so the queues were long and slow. While the cashier was ringing up my goods, she repeatedly TEASED my 4 year old son about having big ears, until he was on the brink of TEARS. I ignored her and decided not to say anything as she was clearly extremely arrogant and had no clue about good customer service. She then rang up the goods, swiped my card, payment went through. She then said that I had to give her R5 cash as the till would not open?? I told her that I had made payment and that I didnt have R5 to give to her, I wanted my slip and she wouldn't give it to me. She then said that I wouldn't be leaving the shop without a slip. The manager (who was just as cheeky as her) then told me the same thing. I had to give him R5 to open the till because the cashier made a mistake. I then asked them how her mistake became my problem and he still insisted that I pay R5 or I won't be able to leave the shop. Eventually after over 10 minutes of arguing with them, them blaming me when the cashier was clearly at fault, the manager gave the cashier the money and walked away. No apology. This behaviour is just disgusting , the staff clearly have NO IDEA about what customer service is, as far as I'm concerned they should be fired!!!</p> <p> </p> <p>I am sick to the core as I've had to explain to my poor child why he was teased and why the woman was saying he has big ears. What the F**K kind of service is that??? HOW CAN THE CUSTOMER BE TREATED POORLY WHEN THE CASHIER IS AT FAULT??? I WILL NEVER SUPPORT THIS SHOP AGAIN AND MARK MY WORDS I WILL SPREAD THIS STORY FAR AND WIDE. SORT YOUR STAFF OUT OR GET RID OF THEM!!! SICKENING!!!!!!!!!!!!!!!!!!!</p>