DISGUSTING, HORRIBLE CUSTOMER SERVICE FROM GAME RETAILERS

<p>Yesterday myself and my family went to purchase a tablet for my nephew's birthday. When I arrived at the cell phone dept the sales lady immediately pushed me towards the most expensive items saying: "don't go to the cheap stuff first look at the most expensive tablets and take it from there." I explained to her i already checked the brochure and had chosen what to purchase, the sales lady seemed annoyed with me and explained the tablet saying that I need to purchase insurance for 65 activation and R47pm thereafter. I advised her as this is a gift I would not be taking insurance and my nephew's parents may come in store and do so. she continued to force the issue and became very rude and sarcastic as I explained to my aunt about the insurance in Afrikaans she then mimics me in a sarcastic tone. I told her I would just like yo purchase the tablet and leave as I have things to attend to she then told me "just take this and stand there and go pay" this woman was so rude!!!! then a minute later a guy appears telling me he is the manager of that department and he heard I will not be purchasing insurance???!!! this ! made me very angry as I have e explained my reasons to the sales Lady 4Times!!!!! Yet again I explain the situation to the "Manager" who still forces the issue???!!! they were literally forcing me to take insurance, the "Manager" Tells me: " oh you know if there is any fault with this tablet it will have to come to me and I have to write out a jobcard and if your speaking to me like that I won't help you" in a condescending manner. At this point I was furious!!!! I have never in my LIFE experienced anything like this. I left the store my mom and aunt still stood in line to pay after waiting nearly half an hour they were advised to go to another till as that paypoint was not working whereby they stood in another long line with only one cashier! my aunt went back to the "Manager" who advised she can pay there, assuming the till was working she stood there we waited only to hear the till is still not working and when asking to speak to a manager they said there was no store manager on duty refused to give me a telephone number or email address for head office and literally laughing in our faces!!!! I will never be purchasing anything from Game stores EVER AGAIN!!!!!! this was the most horrible customer service I have ever experienced in my life and I have worked in the customer service industry for years!!!!!!!!!!! 0 out of 10</p>