Disgusting Customer Service, & Service Delivery

Hi,

Attach is proof of evidence

Game I was ever so pleased with your level of service delivery and staff attitude.

Today I experienced the worst customer service. I got in to your Gateway store to purchase the ilife tablet, which I was passed on to speak to the first consultant on the cellalur section.

I asked to purchase the item, she says we don't have stock from last year. I told her that I seen the online store availability and it shows it's in stock and she just ignores me saying “I know I work in this department, there's nothing and went on with her other customer.

There's no consideration of me as a customer the fact that I paid transport fees of 400 to get to the mall as I stay all the way in Tongaat.

I get to the store and recieve no acknowledgment She didn't even view the site the matter wasn't even notified to management, I wasn't even given other alternatives but just shoved off.

During the pandemic I expect people to be more considerate as they not working with mass customers.

I'm a student who seen I can use Microsoft and needed this item

I would really appreciate feedback from someone higher to deal with this enquiry and provide a resolution.

Kind Regards Roxanne Chinanaynah