Disgusting customer service Game Online Sales

To: Web Support Game ********** Subject: Order # ********** 98

Good evening,

My fridge for above order number was delivered Saturday. There is a problem with it. The freezer works perfectly, the fridge is on full (7) and is barely cool.

Please send someone with a fridge in working order and collect this faulty fridge.

I received a reply stating I must take a picture of the serial number and then they would send a technician out. And I will have to wait 2 days for this to happen. But that is only for the inspection, no replacing the fridge which I've clearly asked a replacement for.

This is unacceptable. I purchased a brand new fridge. It should be working. The fridge and freezer are not working. Dial is set to maximum. There is no cooling or freezing going on. The fridge clearly does not work.

I am within 7 days of purchase. I am canceling this purchase and immediately. This unacceptable customer service. I had not had the fridge 2 days before the fridge stopped working and a 3rd day before the freezer packed up! And now Game wants to send a technician to assess if I can tell if my own fridge is working or not? I lost a fridge and freezer full of groceries because of Games disgusting qc And I must accept my very real and valid request for a refund being ignored. Game is now holding my money hostage by ignoring my requests! I have now had to ask twice for a refund and no answer to that