Disgusting Customer Service

I purchased a refrigerator from Game in Dec 2019. It stopped working a week ago. I called into the support centre...was told that it takes upto 21 working days for a technican to come out. I told the lady I cannot wait that long since I have all my food items that will go bad by that time. She then suggested I visit the branch I purchased the refrigerator from. I immediately went to the Gateway branch in Umhlanga Durban. The gentleman made a copy of the invoice and after explaining the urgency of my situation said that I could leave and somebody would be in touch with me during the course of the day. I waited until late afternoon and still no response Game. I called the support centre once again only to be told that I can't be helped since I need a ticket number which the store was supposed to give me. I called the store and was put on hold twice with absolutely no response. I then called in to speak to the manager where I was put on hold. I called in again to speak to the manager and still no response. I was really furious. I called the support centre again and the agent who assisted was very helpful. She took down all my details and said that somebody would be in touch. I waited and still no response the next day from Game. By then all of my food items in the refrigerator went bad. I was forced to have the refrigerator repaired privately. After sending an email to the ethics walmart dept...I received several calls throughout the day. All the staff that spoke to me said that it was totally incorrect that I was told I needed to wait upto 21 working days as well as getting no response from them. Thereafter some manager spoke to me and refused to understand my issue at hand. All he had to say was that the call was logged on the day I laid a complaint...it's only day 5 and they have upto 21 working days to respond to me. The technician will be coming out to me. How can a technician come out to repair something that has already been repaired. Game has to reimburse me for the cost of the repairs since there was lack of service on their part and all the losses incurred due to this fiasco. The manager was most unhelpful and even when I asked for the details of the area manager, he was giving me the names of other managers in store and refused to give me further information. I told him that I am going to lay a further complaint about him and I will be taking the matter up with the Ombudsmen as well as my lawyers. He said that was fine, I can go ahead and do so. I have yet to receive any further responses from the "managers". An appeal to the general public...do not ever shop at Game whatsoever. There is absolutely no individual who has the ability to assist with extended warranty or any further customer service issue. It's a waste of hard earned money...Game obviously does not need our business.