1 reviews | Active since Jun 2023
Disgusting customer service
I have made numerous calls and sent numerous emails to game head office and game trade route. My mother has been without a working Tv for the past 6 months and yet she has not stopped paying her account. The Tv has been with game stores Trade Route since the 4th of April this year and to date they have done nothing about it and now the Tv warranty has come to an end and now after it was in their care while it was in warranty now they want to book service calls for it to be repaired. what is it going to take for game to treat their customers fairly. My mother and I made numerous call and sent numerous emails, to date all we get is an email saying that no on should be treated that way, sorry for inconvenience your matter will be attended to in the next 24 to 48 hours. Then someone calls and we explain was the issue is. Their response, We have to investigate the matter and we will get back to you mind you they never do. So, "game are you going to honor what your response that no one should be treated that way also, please do call and apologize and say you understand what we are going through because you don't you have not been paying for something that you don't have. Another thing Mr Moosajee, Mr Chauke and Brenda your service is pathetic and the way you treat clients is disgusting to say the least, you should really get training on how to treat a customers fairly.
Thank you for your mail. I really appreciate it, however this is getting more and more frustrating, The store manager Chauke confirmed with the tech that the Tv is broken. I don't know what game or hisense is going to do with that Tv if they get it fixed. My mom is surely not going to take that Tv. I don't understand why we have to bear the brand of games incompetence, laziness and just the show the middle finger to the client. Game should give my mom a credit or a new Tv no later than today as per games trade routes records this Tv is gone in for the fourth repair in less than 6 months. Game is responsible for this mess and now my mom has to suffer. Quick question what happens if hisense repairs the tv that is now out of warranty due to game trade games NEGLIGENCE and remember the Tv was in the store collecting dust. Again Laeeqa I'm not upset with you, yesterday Shoba called to say that she is handling this matter. *** is going on in that place? I spoke to Sonela from game head office a few weeks back and she also said she is handling this matter and also promised to get back to us,She called back the following day and said she is waiting on a response from game trade route (LIES). Last Week Thursday when I phoned your head office to speak to Sonela, she was off sick or something, I inquired about the progress on her investigation and to my surprise the agent read me Sonela's notes. She called game trade route the same day she spoke to me and was told by Chauke, the store manager, that the Tv is fixed. However, no surprise that was a LIE too. I have already posted this matter on Hellopeter and I will do so daily until someone in management pulls their thumb out their back side and get this matter resolved.Laeeqa please this is not directed at you it is directed at the people that think we are stupid Also please let your manager know that I am posting this mail on HelloPeter. Maybe he will let his manager know and maybe then something will get done about this. I just got a msg from hisense that the Tv is repaired. WE DO NOT WANT THAT TV.
Thank you for your mail. I really appreciate it, however this is getting more and more frustrating, The store manager Chauke confirmed with the tech that the Tv is broken. I don't know what game or hisense is going to do with that Tv if they get it fixed. My mom is surely not going to take that Tv. I don't understand why we have to bear the brand of games incompetence, laziness and just the show the middle finger to the client. Game should give my mom a credit or a new Tv no later than today as per games trade routes records this Tv is gone in for the fourth repair in less than 6 months. Game is responsible for this mess and now my mom has to suffer. Quick question what happens if hisense repairs the tv that is now out of warranty due to game trade games NEGLIGENCE and remember the Tv was in the store collecting dust. Again Laeeqa I'm not upset with you, yesterday Shoba called to say that she is handling this matter. *** is going on in that place? I spoke to Sonela from game head office a few weeks back and she also said she is handling this matter and also promised to get back to us,She called back the following day and said she is waiting on a response from game trade route (LIES). Last Week Thursday when I phoned your head office to speak to Sonela, she was off sick or something, I inquired about the progress on her investigation and to my surprise the agent read me Sonela's notes. She called game trade route the same day she spoke to me and was told by Chauke, the store manager, that the Tv is fixed. However, no surprise that was a LIE too. I have already posted this matter on Hellopeter and I will do so daily until someone in management pulls their thumb out their back side and get this matter resolved.Laeeqa please this is not directed at you it is directed at the people that think we are stupid Also please let your manager know that I am posting this mail on HelloPeter. Maybe he will let his manager know and maybe then something will get done about this. I just got a msg from hisense that the Tv is repaired. WE DO NOT WANT THAT TV.