Disgusting customer service

Purchased a tv at game keywest but they were out of stock and told us to collect at cradlestone. When having to leave with the tv we were told to wait as they needed to sign it off. A lady by thr name of Octavia was asked to assist us. She just let us stand there without saying anything. The security guard finally went to her to ask her what was going on and she told her to call keywest. Then she finally came over to us to tell is they are waiting for key west to do something. Such service is really unacceptable. Please teach your employees to take care of their clients. We did not mind waiting but keeping us in the loop would have made the experience much better.