Disgusting customer service

Disgusting customer service. I bought a TV stand and a Home Theatre online about over a month ago. Only today was I told both items aren't available in stores and that I'll be refunded my money. Initially, I was told that only the stand was on the way and not the home theatre since it was unavailable (as a response to an email I sent as they never initiate correspondence). Only today was I told that the stand is also unavailable in stores (as a response to a Facebook comment I made on their page). If I wouldn't have texted them, I would still be in the dark. Their online number is never answered and they never reply to emails. I lack a word to describe how I feel right now. To this day, I'm still waiting for my refund.