TM
Thuto M
1 reviews | Active since Jul 2020
19 Dec 2023, 10:13
Disgusting Customer Service
I ordered 4 (2KG) dumbbells at Game and the order was delivered on the 8th of December. Upon receipt of the delivery the dumbbells were dirty and damaged; looked like second hand good that were collected from their store room. I am so disgusted with the level of service. I logged the complaint and only on the 16th I received an email that the items had been booked for collection and I am still waiting. I want these items collected and my money back!!!!!! Order: ***
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Game's replyOfficial
19 Dec 2023, 11:51Hi Thuso, thank you for getting in touch. I'm sorry, for the condition the dumbbells are in and that the collection hasn't taken place. This is not the experience we want you to have. I have escalated your query, and you will be contacted.
Game's reply19 Dec 2023, 11:51
Official
Hi Thuso, thank you for getting in touch. I'm sorry, for the condition the dumbbells are in and that the collection hasn't taken place. This is not the experience we want you to have. I have escalated your query, and you will be contacted.
TM
Thuto M's updateReviewer Update
29 Dec 2023, 13:07Game has successfully collected the Dumbbells on the 19th of December. They have failed to deliver the new dumbbells. On the 27th I emailed requesting for a full refund and asked for this to be escalated to the Supervisor and was told I would be kept update . I want my refund credited by the end of today or I will escalate to the Consumer Commission and will upload all those damaged goods on your social media platforms. You have failed dismally on your Customer Service and fail to process a simple refund. Having had read other reviews it just shows how unfairly you treat your customers. The whole customer experience journey has to be reviewed!!!!!
TM
Thuto M's update29 Dec 2023, 13:07
Reviewer Update
Game has successfully collected the Dumbbells on the 19th of December. They have failed to deliver the new dumbbells. On the 27th I emailed requesting for a full refund and asked for this to be escalated to the Supervisor and was told I would be kept update . I want my refund credited by the end of today or I will escalate to the Consumer Commission and will upload all those damaged goods on your social media platforms. You have failed dismally on your Customer Service and fail to process a simple refund. Having had read other reviews it just shows how unfairly you treat your customers. The whole customer experience journey has to be reviewed!!!!!