Disgusting customer service

On the 20th of June 2020 I was at you Jabulani mall store. I was accompanied my grandmother we went there to release a television set she had put on laybuy.

We arrived at the store and were assisted at the electronics department from there we were sent to customer services to produce a TV license as that is the policy. This is where our troubles began. The staff member who assisted us is Ntomozodwa Thwala. She was very rude. We argued when I asked that after standing at her desk for more that 30 min we were supposed to stand in another long queue with my elderly grandmother. She then spoke into my face and told me that I do not listen. We argued very loudly and she walked away and was making gestures.

I follows her and the arguement continued. I demanded to speak to her manager who was very nonchalant. I will never ever again set my foot in any of your stores. I was treated very badly and am dissapointed In the manner in which I was treated