Disgusting Customer Service

GAME CLEARWATER MALL

Your staff, namely Justice (your apparent store manager) and Simon, are two of the rudest people I have ever come across. I went to the store today to find out what they can do about my faulty Bosch drill (its 1 year warranty/guarantee expires end of March 2018, and I had the slip). Nowhere on the slip does it say anything about the fact that I cannot return the product for a replacement product, or receive a refund. After explaining this to the staff, they told me about the CPA, and that I must book the product in and they will send it to Bosch and they should have it for 21 working days. I explained to them that I need the drill for tomorrow. After Simon spoke to my mom on the phone, he had the audacity to tell me that my mom told him that we use the drill for 'industrial purposes', which is a load of hogwosh as we use this drill once every few months - I told him that I don't need his attitude, he rep**** saying he is stating facts. Justice explained the CPA to us and that they cannot exchange or refund us, which I understand but nowhere does that appear on your slips. Your staff at Game have tea parties while customers just wait to be served, they shout across the store instead of walking to the person. There is no such thing as customer service. It is absolutely disgusting. While waiting 30 MINUTES for someone to try and fix the drill, your staff walk past us, not asking if we have been helped, and sit on on their phones and go on Facebook.