MN
Melinta N

1 reviews | Active since May 2015

04 May 2015, 15:41

disgusting customer service

To whom it may concern<br> <br> I purchased goods from Game City View in March 2015. I asked Yugen if it would be possible to keep the goods until May to be delivered which he agreed to.I was contacted in April by Shireen stating that my purchased goods needs to be collected due to their stock take. I went into the store so they could re invoice the deal. At this point they realise that the fridge I purchased was out of stock and the model discontinued and I had to chose another model which was too be delivered on the 02/05/15. I arrived at the store on the 29/04/15 to confirm that everything was in order. I visited the store on 01/05/15 to collect my other purchases (Led TV, entertainment unit, home theatre system and microwave). Emmanuel from major appliances could not locate the microwave, I had to select another model because the item has been discontinued. The entertainment unit was also not in the store and I had to go to Game Gateway to collect the entertainment unit on the 02/05/15. I have yet to receive my fridge and couch which has now left me out of pocket (meat and groceries which have been spoiled) and took the day off to recieve delivery which has not happened. Pathetic!

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Replies (1)
Game
Game's reply06 May 2015, 16:38
Official
Hello Melinta,

We acknowledge receipt of your complaint with reference ***.

Firstly I would like to thank you for the time and effort you have taken to give us feedback on bad service you experienced in our store. In Game we appreciate and value every feedback we receive from our customers because by that we are able to improve for the better or correct wrongs. I sincerely apologize for the bad service provided.

Senior management will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73