Disgusting customer experience

Placed an order for an item that was marked as "essential during lockdown" i.e. they will deliver the item during lockdown. The item in question being a flip table that is necessary for me to work effectively from home. This was on the 1st of May, it is now the 15th. In that time I have had no contact and no updates regarding the order.Under order history it simply states "in progress". Only after numerous attempts at contact: emails, live chat, calling (which should be a subject of its own review), have I been told there is no stock, this was not even displayed on the website and they took my money easily enough/ This is disgusting service!!! How do you expect customers to want to shop with you in such stressful times when you have no idea what customer service is? I will never shop there again!