LP
Leunis P

1 reviews | Active since Nov 2010

01 Mar 2017, 16:31

DISGUSTING ATTITUDE

<p>1) Starting at GAME Head Office CustomerCare: There is no message on the phone system, it automatically just plays music until the call is EVENTUALLY answered with"Hello" . The Customer Care Manager is rude and doesn't have any manners and speaks while eating.</p> <p> </p> <p>2) In store at Ballito, at the TV section: 1 person is helping customers, another is busy behind the counter on a computer and the 3rd is on a personal phone call while numerous customers are standing waiting. When the 3rd person eventually finishes the phone call she (besides also being rude) cannot assist as she alledges she doesnt work there and while still beingspoken to, turns away ands starts speaking to another staff member.</p> <p> </p> <p>It seems like a lack of manners and being rude is the minimum requirement to be employed by GAME</p> <p> </p>

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Replies (1)
Game
Game's reply01 Mar 2017, 20:39
Official

We acknowledge receipt of your complaint with reference ***3 and apologise for any inconvenience caused.

I am a bit confused as you have not spoken to me as Customer Service Manager and is not sure who you did speak to. I will address the matter with the team.

Senior Management from the store will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,