Disgusting aftermarket sercice from game store boksburg

Game store Boksburg is definately not a store i will ever purchase anything in my life again. I purchased a R20000 samsung refrigerator which lasted 11 months. I have had to go through the whole of december living out of a cooler box in Durban as this is where i transported the fridge to my Durban home. Today the 21st of January they dont have stock to replace my fridge and cant guarantee me as to when the stock will arrive. I have booked flight tickets for the 2nd of February to Durban to have the exchange done and i will only be in durban for the day they advised on the 5th of January that Durban would have stock of the fridge by the 28th January 2019. Today the 21st of January the store manager in boksburg cannot guarantee me that the fridge will be in the ballito by the 2nd. I have lost over R3000 food in the fridge that stopped working and now another R3500 on air fares. 2 months later they still cant resolve the matter. Surely the manager could have escilated this matter and made a plan. How does one live for 2 months without a fridge. The store manager has the ordasity to tell me today ( like i said we cant guarantee a courier to deliver on the 2nd. Even if there was a courier available the useless store manager in boksburg didnt bother to check with his Durban branch if theres stock of any other options for a fridge. So i did his job and called the ballito office only to find that they dont have stock for any other alternative solution. I have paid hard earned cash for a fridge and lost hard earned cash due to this problem. No cares to take responsibility for this matter.