DISGUSTING

I am totally shocked at the lack of help from the in-store manager and staff at Game Kenilworth. I bought a TV at Game Kenilworth on a special on the 27th of October for my daughter's birthday and we only opened it yesterday and low and behold it was broken, I rushed back to the store to swop it out for my 6-year-old daughter on her birthday and now they tell me they are not wrapping it out and that we dropped it and broke it. Then I called a helpful guy at the call center and he told me to take it back so off I went with my 6-year-old daughter to swop it out and once again I got turned away and called a **** and told that I dropped it...what is the point of CPA and...no one ever answers the phone there