NB
Nicole B

1 reviews | Active since May 2014

15 Apr 2015, 14:59

Disgusted with the Service of Game Cresta.

So I bought a fridge from Game at Cresta and it was delivered on 06 April 2015,<br> I realised that the fridge was making a lot of noise and everything started freezing in the fridge even on the hottest setting, everything is now solidly frozen, I called Game on Friday 10 April, the salesman told me I would receive a call on Monday 13 April to arrange to get it fixed, it is now Wednesday 15 April and STILL no call!!!<br> I cant use ANYTHING in my fridge as it is completely frozen, I cant buy anything new and put it in the fridge as it then freezes, I am having to spend more money buying food every night as I cannot stock up, this is a new fridge I bought and it was delivered faulty and NO-ONE is even concerned. They were all friendly when making the sale, but after that they have no worries regarding complaints!!!!

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Replies (1)
Game
Game's reply16 Apr 2015, 08:59
Official
Hello Nicole24B,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.

We confirm that a call was logged for a technician to attend and they will contact you within 48 hours to confirm as when they will be on site.

We trust that the matter will be resolved soon.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73