Disgusted with service from game gateway

I bought a drone from game on 23/12/2018. On the 4 March i went to game gateway to report that the product was not working. Sanele from tivo tell me according to cpa i had the first 15 days after purchase to return for a refund. Surly hes not well versed with the cpa 6 months RRR policy. He made me wait for an hour before telling me he cannot get in contact with his manager. Then he called Lopis a game floor manager who also needs training in the cpa. I was not advised or signed a waver wrt inspection before credit. I request my money back as i bought from game and tivo should have they policy aligned with cpa as do game. Game floor manger Lopis needs much more training in customer service as his attitude leaves a bad taste with me as a customer. Should i not receive feedback on when to fetch my refund i will eacualte to an ombudsmen for resolution and broadcast my experience on facebook