NP
Nicky P
1 reviews | Active since Apr 2013
03 Jun 2025, 10:16
Disgusted with service
Shocking service. If I could give a - 100 score i would. I purchased a fridge on 22 May, two minutes later I cancelled the order as the size was incorrect. I called in asking for a refund. Since then I have called 6 or 7 times and every time I get the run around. Either the ref no does not exist or its gone to finance, and this morning I am told an agent has been appointed. What absolute nonsense. I want my refund today! Disgusted with Game.
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Replies (13)0
Replies (13)NP
Nicky P's updateReviewer Update
03 Jun 2025, 11:25To add insult to injury - when requesting to speak to a Manager, he is never available and his name is not allowed to be given out. My third call this morning and still no one can tell me if my money has been refunded. Goes without saying that we will never buy from Game again and its quite frightening to see the amount of bad reviews on this site. You would think they would up their Game.
NP
Nicky P's update03 Jun 2025, 11:25
Reviewer Update
To add insult to injury - when requesting to speak to a Manager, he is never available and his name is not allowed to be given out. My third call this morning and still no one can tell me if my money has been refunded. Goes without saying that we will never buy from Game again and its quite frightening to see the amount of bad reviews on this site. You would think they would up their Game.
Game's replyOfficial
03 Jun 2025, 16:03Hi there Nicky, thank you for reaching out. I am so sorry for the experience you had regarding your fridge and that you have not received your refund yet. Kindly note that your query has been escalated to our finance team to process the refund for you. You will be notified as soon as the refund has been processed. We apologize for any inconvenience caused regarding this matter.
Game's reply03 Jun 2025, 16:03
Official
Hi there Nicky, thank you for reaching out. I am so sorry for the experience you had regarding your fridge and that you have not received your refund yet. Kindly note that your query has been escalated to our finance team to process the refund for you. You will be notified as soon as the refund has been processed. We apologize for any inconvenience caused regarding this matter.
NP
Nicky P's updateReviewer Update
04 Jun 2025, 07:57Apparently this was escalated to finance a week ago.. So where is the hold up? Does the one know what the other is doing? All I want is urgent confirmation that the refund has been processed!
NP
Nicky P's update04 Jun 2025, 07:57
Reviewer Update
Apparently this was escalated to finance a week ago.. So where is the hold up? Does the one know what the other is doing? All I want is urgent confirmation that the refund has been processed!
Game's replyOfficial
04 Jun 2025, 11:20Hi Nicky, we apologize for the delay and inconvenience caused. This was escalated to our finance department, however, we had to wait for the item to be returned to the warehouse before we can process the refund for you, however, you will be notified as soon as we get confirmation that the refund has been processed.
Game's reply04 Jun 2025, 11:20
Official
Hi Nicky, we apologize for the delay and inconvenience caused. This was escalated to our finance department, however, we had to wait for the item to be returned to the warehouse before we can process the refund for you, however, you will be notified as soon as we get confirmation that the refund has been processed.
NP
Nicky P's updateReviewer Update
04 Jun 2025, 11:29The item should never have left your warehouse??? That is a major fault on your side as it was cancelled within five minutes.. And if by some chance it did, one would think it would have been returned the same or next day??? Again, I reiterate, I want confirmation that the refund has been processed. You are not confirming that this has been done!
NP
Nicky P's update04 Jun 2025, 11:29
Reviewer Update
The item should never have left your warehouse??? That is a major fault on your side as it was cancelled within five minutes.. And if by some chance it did, one would think it would have been returned the same or next day??? Again, I reiterate, I want confirmation that the refund has been processed. You are not confirming that this has been done!
NP
Nicky P's updateReviewer Update
06 Jun 2025, 09:29I want to know if the refund has been processed????? Its been 12 working days!!!!
NP
Nicky P's update06 Jun 2025, 09:29
Reviewer Update
I want to know if the refund has been processed????? Its been 12 working days!!!!
NP
Nicky P's updateReviewer Update
09 Jun 2025, 10:16This has all been submitted to Game on the 22nd of May. So no excuses!!!!!!!!
NP
Nicky P's update09 Jun 2025, 10:16
Reviewer Update
This has all been submitted to Game on the 22nd of May. So no excuses!!!!!!!!
NP
Nicky P's updateReviewer Update
09 Jun 2025, 10:24I have emailed bank details and proof of purchase again.
NP
Nicky P's update09 Jun 2025, 10:24
Reviewer Update
I have emailed bank details and proof of purchase again.
Game's replyOfficial
09 Jun 2025, 10:24Thank you for notifying us. I will have this escalated to the relevant team.
Game's reply09 Jun 2025, 10:24
Official
Thank you for notifying us. I will have this escalated to the relevant team.
NP
Nicky P's updateReviewer Update
09 Jun 2025, 10:26And i have escalated this to the office of the Consumer Protector. Its just enough!
NP
Nicky P's update09 Jun 2025, 10:26
Reviewer Update
And i have escalated this to the office of the Consumer Protector. Its just enough!
Game's replyOfficial
10 Jun 2025, 17:48Hi there Nicky, apologies for the delay with responding. Kindly be advised that the refund has been processed. We apologize for any inconvenience caused.
Game's reply10 Jun 2025, 17:48
Official
Hi there Nicky, apologies for the delay with responding. Kindly be advised that the refund has been processed. We apologize for any inconvenience caused.
NP
Nicky P's updateReviewer Update
11 Jun 2025, 07:44Noted.
NP
Nicky P's update11 Jun 2025, 07:44
Reviewer Update
Noted.
Game's replyOfficial
17 Jun 2025, 11:08You're welcome.
Game's reply17 Jun 2025, 11:08
Official
You're welcome.