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charlene K
1 reviews | Active since Dec 2020
26 Jul 2025, 10:41
Disgusted with game online service
I did not want to give even a star but to move fwd reason why they 1 star. I purchased a dry rack that was damaged. I complained & asked game online to collect as was returning & did not want the item to be replaced. From 8 jul 25 have been complaining as I wanted the item to be collected & returned & I wanted to be refunded. To date nothing has been resolved All they keep saying is 'I'm sorry for the inconvenience' Today's date is 26 jul 25. Had to call in again!!!!
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Replies (3)
Game's replyOfficial
26 Jul 2025, 10:51Hi Charlene, Thank you for reaching out. I'm sorry the dry rack was damaged when it was delivered and that you're awaiting the item to be collected. Your query is being dealt with by the complaints team, and you will be reverted to.
Game's reply26 Jul 2025, 10:51
Official
Hi Charlene, Thank you for reaching out. I'm sorry the dry rack was damaged when it was delivered and that you're awaiting the item to be collected. Your query is being dealt with by the complaints team, and you will be reverted to.
cK
charlene K's updateReviewer Update
26 Jul 2025, 11:19Yes complaints team reverting every day I call in and nothing resolved.
How can it take 19 days counting till this matter resolved, where I have my account credited
How can it take 19 days counting till this matter resolved, where I have my account credited
cK
charlene K's update26 Jul 2025, 11:19
Reviewer Update
Yes complaints team reverting every day I call in and nothing resolved.
How can it take 19 days counting till this matter resolved, where I have my account credited
How can it take 19 days counting till this matter resolved, where I have my account credited
Game's replyOfficial
27 Jul 2025, 09:31Hi Charlene, thanks for getting back to us. Once again, we sincerely apologize for the delay in resolving your query. However, it was confirmed that your parcel was collected and has been sent back to the store. As soon as there has been an update on your refund, we will be sure to inform you. Thank you for your patience and understanding whilst we resolve the matter at hand.
Game's reply27 Jul 2025, 09:31
Official
Hi Charlene, thanks for getting back to us. Once again, we sincerely apologize for the delay in resolving your query. However, it was confirmed that your parcel was collected and has been sent back to the store. As soon as there has been an update on your refund, we will be sure to inform you. Thank you for your patience and understanding whilst we resolve the matter at hand.