Disgusted with Game

I bought a chess freezer at Game it comes with a 5yr guarantee I have it for 26mnths now and discovered yesterday that it's not working. .I phoned the store this morning and was transfered from pillar to post and when I finally got to the "right" person I was told that they will log a call with the suupplier who will only come out next week. When I asked what I should do in the mean time with my meat that is busy defrosting I was told there's nothing they can do I must just wait till next week. I phone their customer service only to get the same response. I'm beyond livid with this pathetic service from Game and will never return to any of their stores. They dont know anything about customer service and coudnt care less about their customers. I hope my review will stop thousands of people going to their stores and ending up with the same situation..