DISGUSTED RCS/GAME CUSTOMER - TRYING TO CLOSE ACCOUNT FOR 3 MONTHS

MY HUSBAND HAS BEEN TRYING TO CLOSE HIS GAME ACCOUNT FOR 3 MONTHS. EVERY TIME THEY TELL US THE RCS TEAM WILL GET BACK TO HIM, HIS QUERY HAS BEEN SENT TO THE ACCOUNT CLOSURE TEAM, THEN HE GETS A MAIL TO SAY HE HAS TO WAIT 30 DAYS FOR THE BILLING PERIOD BEFORE THE ACCOUNT WILL BE CLOSED. AND ON THE 10TH THE STATEMENTS COMES OUT WITH MORE CHARGES, SO THEN WE FIRST HAVE TO PAY THAT CHARGES AGAIN, WAIT ANOTHER 30 DAYS AND REPEAT THE PROCESS. AND THE ACCOUNT IS NEVER CLOSED. MY HUSBAND IS UNEMPLOYED AND UNABLE TO MAINTAIN THE ACCOUNT AND THIS IS WHAT HE GETS FOR BEING HONEST. WE ARE BEYOND ANGRY AND NEED SOME TO ASSIST!!!!!!