Disgusted client

3 Dec 2019 I bought a Hisense fridge from Game Store at Southgate mall. Within the first 5 days the Hisense technicians had to come out only to find that the fridges gas bottle was empty. All was well until about 5 weeks ago when the fridge stopped working entirely. I called the store to complain, no one got back to as promised and I had to go there to beg for assistance. A week passed before a technician ame to my home. The motor was replaced and they left, when I got home from work the fridge was hot. I said to my husband let's wait till tomorrow and see, to my surprise the fridge was still not working. I got on the phone and called the store again, an entire week passed with no feedback. I went to the store again and was told by the Hisense Technicians Mandela that they won't replace the fridge until it can't be repaired anymore. He promised someone would be at my house the Monday, it took an email to their complaints department for them to send someone out. The technician came took out the motor they replaced and put the old one back, we were advised that the store will be in contact with us. Another few days passed I had to go to the store again, took the original slip of which a copy was made only to be told that is is not geranteed that the fridge will be replaced. Everyday I have to follow up with these *********** people, today I placed a call again to follow up with them, they wanted to replace the fridge, same brand and I said no I don't want Hisense anymore. I advised the gentleman that I will be coming after work to pick out another fridge. When I got to the store we waited half hours for assistance, the manager Solomon came to us advised that the salesman was told to assist us. Another lady tried to assist and told me in order for the exchange to be done they require the original slip. I lost it... I asked when I was there on Saturday I brought the slip of which a copy was made and when I spoke to the gentleman on the phone why didn't he tell me to bring it.. I think I have been more than patient with both Game and Hisense, I have been without a fridge for almost six weeks now and no one wants to take ownership. I am still paying for this fridge which now stands as a display cabinet in my kitchen. I have spent a lot of money over the past few weeks because my food went off, it is hot so nothing lasts without a fridge, I am spending a lot of money because I have to buy meat every day. I want Game to cancel the fridge I don't want to do business with them anymore. I have never ever experienced such incompetence in my entire life. These service providers don't know anything about customer service, I am frustrated and astounded by their level of incompetence. This is disgusting and there should be a law against this.