Disgusted by the worst service ever!

I had a horrible experience in that shop, if I can I'll never have to deal with them again. I sent my explora in for repairs under the extended warranty. Initially when I got there on 7 Jan, not even one person that helped me knew what I was talking about. They kept saying I needed to send the machine to multichoice despite me explaining that multichoice can repair the machine if I take it bit they'll charge me. Reluctantly they agreed to book it in. I didn't receive any feedback. I went back on the 15th, the lady that was attending to my query said a lot of things including that they can't book it in: I found this out after it had been there for 7 days. I had to throw a tantrum and the store manager was called: record time, booked the machine, scolded 3 employees and the worst one was the guy called Lebo, sine supervisor or customer services manager who had no clue whatsoever how to do his job. (I think he should leave this job for people who can actually deal with clients: I digress, sorry). I still didn't get any communication, I went back to the shop on the 20th, turns out the machine arrived back on the 15th, surprisingly. After I had another query on why I wasn't called to fetch it; the last called Namhla (I think) insisted that they did call, I even showed her my call records and sms that I never received anything, shockingly she insisted asks No APOLOGY whatsoever. I eventually left, by the way this Lebo character was there. Didn't give me feedback on what was wrong with the machine. I got home, connected it: guess what, it all has the very same issues. Even worse, it's not even picking up the signal. Bottom line; the worst service and still I'm sitting with a broken machine. I think people need to get fired for them to take clients seriously. This guy I was explaining the problem and looking for help; hand on cheek, elbow on the desk. I even asked for reassurance if he was taking me seriously; don't even remember what his response was. If Game is selling extended warranty for goods, please the must train their staff. My suggestion is that they need to invest in customer service training expecially for people working at the customer service desk. This behavior is disgusting and undermines the confidence people have on the retailers ability to provide goods and services. I'm so disgusted, I'm gonna take my machine to dstv and I'm gonna claim even the petrol from Game! If need be, I'm taking this all the way to the consumer watchdog and the ombudsman. And there I was thinking I've seen the worst service from government departments who shall remain unnamed in this report, then Boom! Game Mall of Africa and Lebo happens?????