1 reviews | Active since Jun 2012
Disgusted by the service rendered!!!
I called Game Clearwater a number of times trying to check on an item for availability. I first spoke to Sibongile very polite lady then she put me through to toys where I spoke to Barnard who then transferred me to Simon in Information. When speaking to Simon he just put the pone on the side and I was speaking alone, I called again and Sibongile put me through to Simon who was rude that I had called again, he then abruptly asked me twice \what do you want?"when I told him he put the phone on the side again and started chatting again. I work with clients like him on a daily basis and not even once have I come across such rudeness! What is he doing speaking to clients when he clearly does not have telephone etiquette! I always call Game Southgate and have never been treated like *******. I still have the recording just in case your calls are not recorded. I held Game in such high regard until I spoke to Simon"
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures that will take place the necessary training will be conducted. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We have notified all relevant store management regarding this complaint to raise
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously.
Over and above that corrective measures that will take place the necessary training will be conducted. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We have notified all relevant store management regarding this complaint to raise
