Disgusted by the level of senior manager at Game EastGate - pathetic

My problem started the weekend of Good Friday, that’s April 2019 and been having back and forth emails and phone calls with so-called Rubin&Graham game-Eastgate store manager - Have tried all my best to get a directive answer on my issue and no one seems to be willing to help at all, instead Rubin rep from Hisense and Graham from game-store manager @Eastgate are hiding behind warranty T&C’s when the question on hand is their *********** technician report back to my family and Hisense - How ********* for such a massive brand not to evaluate there technician. Got mail trace of all my discussions and even Graham authorizing call-out and assessment of a different technician but failing to cover call out fee, even when l agreed to pay for the call out fee but found that the report back is different from the 1st technician Game will refund me – threw back warranty T&C’s. Talk about zero customer centric