1 reviews | Active since Sept 2014
DISGUSTED BY STAFF SERVICE AND ATTITUDE!
Yesterday we visited GAME, CAPE GATE. Decided to purchase a vacuum cleaner on special, unfortunately the shelf was empty besides the display unit. We had a look around for assistance regarding stock availability but NO ONE around. Eventually we saw 3 assistants watching tv. We made it obvious that we needed help but got a couple of blank stares instead. We didn't ask them verbally because we were quite a distance from them and didn't feel like screaming from across the floor. My fiance then approached them with no attempt from staff to meet him halfway. After a while someone attended to us but it was obvious from his attitude that we were nothing but an inconvenience. In the rug section there was a price difference between two identical rugs so again we needed assistance but...NO ONE around. After a while I found a staff member, I called to her and got her attention but she just looked at me and leisurely walked away. After exchanging a couple of HEATED words including \WHAT DO YOU WANT"thrown at my face from another assistant I asked to speak to a manager but was told to go to information. HAVE MORE THAN JUST 1 TILL OPEN BEFORE CLOSING TIME SO CUSTOMERS CAN LEAVE YOUR STORE!"""
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
.
We acknowledge receipt of your complaint with reference ***.
Thank you for taking the time to raise your dissatisfaction. We acknowledge that this may have caused frustration and inconvenience to you and would like to offer our sincere apologies.
I assure you this is not the standard we train or expect from our team members, as we strive to achieve the highest standard of customer service complaint of this nature are taken very seriously. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
.
