Disgusted By Goods Purchased - Worst Xmas 2014

I was so excited about purchasing a tablet for my daughter for Christmas, not realizing that my little girl was going to be in tears on this special day.When i purchased the tablet it was sealed in the box all i did was wrapped up and handed it to my daughter, when she opened it the screen was cracked, how this happen i would love to know.If something like this is purcased it should be opened instore before taken home.It was about 7-8days when i brought it back to the store to advice what had happen, the guy took it and said he will book it, now im told that i need to pay almost R800 for repairs?I purchased the device for R1599 and now on top of that i must pay a further R800,this is pathetic service, if i knew this was going to happen i would have purchased the tablet somewhere else.Since it was a new purchase i would expect either a new one or a full refund as this was not my fault.Im not happy with this ridiculous service from you guys.