DISGUSTED BY GAMES RESPONSE TO MY COMPLAINT WHICH IS STILL UNRESOLVED!reference ***1

<p>I am at the point where I honestly wish I never bought a thing from GAME . I wrote a complaint wrt my frustration with Game Stellenbosch only to have to phone Head Office to find out if someone will be getting back to me which he did after i asked for feedback. Faanie Regional Manager of Game Stellenbosch phoned:</p> <p>THIS IS MY STORY:</p> <p>My daughters tablet had to be replaced last year due to software malfunction . I had to go through a lenghty struggle and the supplier then agreed to give me my money back to which i purchased a new tablet for my daughter on the 14/09/2016. This tablet also after 6 months stopped working and i took it in with my till slip which i ensured to keep a copy of. I received a call from game stellenbosch few days later saying they will replace me with a new tablet , however i will need to bring in the box and all accesories to get a new tablet.</p> <p>I according to my knowledge provided the very thing which is stated very big in your shop: </p> <p>"We will have any item under warranty, repaired for you - should that take longer than 21 days, the item will be replaced or refunded. For warranty purposes, proof of purchase is required." which i provided them with</p> <p>Instead of phoning me to have the matter resolved , Faanie's respnse is "im phoning your complaint and the tablet that you dont want to bring the charger of he then says after much other rumbling i should return everything because"one hand washes the other hand" we have to "help" each other. </p> <p>How is this helping me ? i have kids who lose throw away stuff and when you ask them where something is they shrug their shoulders and carry on. I DONT HAVE THE STUPID CHARGER! what i have i gave which was the TABLET, TILL SLIP which i made sure i copied and had it stamped when i bought it and the BOX with all the warranty papers in it.</p> <p> </p> <p>Faanie tells me to keep his side clear what i need to do and that he will see what he can do for me because his main concern is that if I dont bring the product under warranty back with everything , probably in a sealed condition then he cannot get his refund from the supplier! As if that is my problem. I have to suffer this constant back and forth because he wants to be technically right.</p> <p>I am so fed up all i want is my money back , i dont want a tablet replaced as i know i will have to repeat this cycle in the future.</p> <p>Is there anyone working for Game who can help me to resolve my query . </p> <p>I AM SO DISGUSTED BY THE STANDARDS OF YOUR MANAGEMENT I CAN SCREAM FOR DAYS!</p> <p> </p>