Disgusted at the service

Ralton, just as i thought Game redeemed themselves and i could collect my tv from the courier!!!

I open the box to a broken tv and your call centre doed not answer, ive been holding for 8min

I actually just want my money back and everyone asking about game will hear about this

I am so disgusted at Games service! On 4 occasions i called to advise on delivery and times I'd be available to collect my package and i was informed that the courier will call me! I wasted my airtime and energy and yet still no arrangements were made with courier. He called me at 11am yesterday to inform he's at my gate when i specifically said to game consultants to deliver after 5. When i called and spoke to Yolanda she said theres nothing they can do and she'll give me a call back (24hrs later, still waiting). Im honestly at wits end and will never ever recommended game online to anyone!!! I initially Ordered 2 items, one payment to have separate deliveries which does not even make sense.

So just just as i thought Game redeemed themselves and Ralton made an arrangement with the courier so i could collect my tv from him!!! (in the parking lot of a centre because he refused to deliver and told me he cannot leave it at a game store)

I got home and opened the box to a broken tv. I called the call centre which does not answer immediately and i eventually got hold of a manager who said she'll assist (Tammy). I sent all pictures to ensure that i can make an arrangement to sort everything. Tammy said she'll call me back, which she didn't i had to email her and i got the Below response

We still investigating the matter.

I received a call from Tammy hours after the email saying that pictures are not clear enough, when i sent 6 pictures. I offered to take this broken tv which was paid for to the nearest store to speed up the process AND yet still i cannot do that because they want a picture.

I then called the online store at Canal walk to ask if they could assist because i now have this broken tv in car and spoke to a lady who would speak to a manager at the office in table view and call me back.

GUESS WHAT???? NO CALL BACK FROM RALTON AS PROMISED AND NOW THE ONLINE STORE(CANAL WALK) AS PROMISED


The problem is now between dawn wing and game and i, the client is being inconvenienced.

I paid for delivery, it was not delivered, spent over R100 of airtime calling, offered to take this tv to a store so they can maybe take clear pictures and yet i am still sitting with no possible outcome of this matter.

I have never ever experienced such poor customer service with all my online orders from other stores and Game should be ashamed of delivering such a poor level of service to anyone.

This is the first and very last time.