DISGUSTED AND HIGHLY DISAPPOINTED BY GAME

I am Disgusted and highly disappointed by GAME stores service.

I went to Game stores on the 27 October 2021 and Purchased a RUSSELL HOBBS Glass Kettle. I bought it because I trusted (1.) RUSSELL HOBBS and (2.) I trusted GAME as I could have gone anywhere else. They sold me a kettle that I could not even use for 2 days as it broke on the 2nd day as I was pouring fresh water on the kettle after using it. I did not even exert any power/strength. When I went to return it at Game and they said it was “customer negligence” and refused to take it. I do not understand how it is “ ustomer negligence” when the glass is supposed to be strong enough to hold boiling water. Now I have a kettle that is a danger hazard in my house and I cannot use it. I paid R499 for the Kettle thinking I was buying a quality item. I am very disappointed and disgusted that they could not even investigate what had happened to the kettle, they just dismissed me and told me it was my carelessness and they cannot do anything about it. I feel very dehumanised in how they treated me as a customer.

I trust that something will be done about this!!!

Here is my email address: ***