Disgusted

My dad bought a telefunken flat screen TV from game, they told him he had a 3 year warranty on the tv. After having it for about 2,5 years the tv stopped working. He took it back to game and they said he would have to pay just over R300 to send it for repairs. And so he paid the fee. He then gets a phone call about 2 weeks later saying the TV can't be fixed and they will send it back. So he goes into the store to collect the corpse of a tv, only to find out it's not there, while talking to the manager he finds out out that his tv should actually be replaced for free because of the warranty... and yet NOBODY in the kokstad store is actually doing anything to resolve the issue... if the TV is meant to be replaced why are you not replacing it??? Why are you trying to take advantage of your customers???