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Palesa S

1 reviews | Active since Jun 2017

26 Sept 2018, 07:35

Disgust in Game Service

Game has the most shocking customer service, customers are never taken into consideration I have been requesting for one thing for months on end without any great response.. I went to make a payment at Game and was advised my Game card "doesn't swipe" without any explanation what on earth that is and how would they be able to assist in this regard so I was turned away I then made it my business to email rcs to provide me with their banking details since their stores service is so pathetic I received banking details and made a payment of R800 and sent proof of payment but this was not enough for Game I was contacted like a ******** to ask why I skipped my payment and why am I not making an arrangement I don't what arrangement they wanted because I made their payment my installment is about R400 or so I'm not sure but I pay R800 every month.. I have sent countless emails and have been told the call has been I'm given a Ref number and told a manager will call its been weeks I have not received any call neither has my account been updated. I still receive SMSes notifying me that I'm in arrears and I should make a payment I don't know what else to do I cannot begin to explain my disgust in their service I mean I don't work for Game but I've turned now into their employee as I time and again need to send emails and POP but nothing gets solved.. I AM NOT IN ARREARS AND I DO NOT MISS ANY OF MY PAYMENTS EVER. My accounts are paid monthly and on time I need this time-consuming nonsense to be sorted this is my credit score that's been affected for nonsense because I have no issues paying any accounts.

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PS
Palesa S's update26 Sept 2018, 11:40
Reviewer Update
I like the word "already explained" that you are using in your response. Payment was made on the 31/08/2018 and proof of payment was shortly after the payment was done it is the 26/09/2018 I am going to be making payment on the 28/09/2018 lasts months issue is still not resolved so this means I'm gonna be in arrears under 60 days.. You are really not serious I have been promised calls and given Ref numbers that don't mean nothing to me just make sure that you update your systems I don't want a Ref number or any call I want a statement sent to me showing nothing in arrears is I've been a very loyal customer I have skipped NO PAYMENT I therefore CANNOT have this going on its really uncalled for. Fix your system I asked for a debit order to be scheduled to take off the stress but again I'm asked to email through a thousand documents I AM NOT going to do that you will enstate that debit order or you will fix your nonsense finish and klaar.