1 reviews | Active since Sept 2017
I went to game store in Jhb cnr Jobert str & Pritchard Str at around 13:20pm, I went there to buy a mobile phone ,at a cellular counter it wasn’t that busy however the ladies working there made it hard for us and rendered inferior service, finally when I got to the sales lady I requested we speedup the transaction as I was on break, she took her time and ended up billing me more by that time my lunch was over, she called client service down stairs to reimburse me, when I got there no one was there I asked lady at a cigarette counter if I can get assistance the lady answered me saying can’t I see she is busy with a customer, then I asked if she is the one that’s supposed to be at client services desk, she never rep****, she then came to me with a tone saying I have to wait for my turn I should rush her. Then I told her I was late I need to go back to work, she decided to take her time and she went into a room, came back, called someone, and left me there without saying a word and went upstairs to Gossip about me to her colleagues at the cellular counter, I followed her indeed saw her with the lady that sold me the phone putting up a show, I took my receipt and said I’m leaving she rep**** and said indeed GO! with an angry tone ( Vele hamba uyadelela). On a nutshell, I believe I am a the reason for your business existence and I would appreciate to be treated with care and respect, Smartmart is a very big brand for *********** staff that doesn’t have a sense of urgency, I’m so much disgruntled can’t believe I still carried on to buy the mobile.
We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
There is no excuse for poor service and it will not be tolerated. Senior Management will investigate this matter and corrective action will be taken.
Regards.
Group Customer Service ADvisor
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
There is no excuse for poor service and it will not be tolerated. Senior Management will investigate this matter and corrective action will be taken.
Regards.
Group Customer Service ADvisor
Tel: ***73
Best regards,
We confirm that Management at the store contacted you and that the following was decided upon:
" I told him to come into the store and see me and I will give him the difference of what he paid which is R 10.00 plus the R 100.00."
We look forward having you in the store.
Regards.
Group Customer Service ADvisor
***
Tel: ***73
Best regards,
We confirm that Management at the store contacted you and that the following was decided upon:
" I told him to come into the store and see me and I will give him the difference of what he paid which is R 10.00 plus the R 100.00."
We look forward having you in the store.
Regards.
Group Customer Service ADvisor
***
Tel: ***73
Best regards,
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