Disgruntled customer of Game N1 City

Game closed my case because it could not be solved. Took a TV to have checked on 15 July 2025 to N1 city, because of lines at the top. TV still worked. An assistant switched it on. He called someone to check the lines. The second assistant pressed on the screen and the screen cracked in half. Both guys now deny cracking the screen. Headoffice today closed the complaint. I am asking them to check the camera footage of what happened. Cannot believe that 2 of game staff can be so dishonest. Please help me someone to take this matter further. How can you close a complaint if you have an unhappy customer.