Disgraceful Service from Manangement

I had booking in my TV last Sunday at Game Gateway and ever since i had to keep on calling in to get an update and had been messed around by giving me different stories on the update on the repair.I have had the phone slammed down on me by a person in the customer care dept who had failed to update me a promised and i was told i just have to wait there are 1000;s of TV that LG has to fix so he cant tell me what is the progress.But early yesterday morning he said he will call which he failed.I then contacted the Store Manager to inform him about this and said he will speak to this guy and contact me asap which wasnt done.I had to call in this morning to find out what is happening.This is pathetic service from Game Gateway.