Disgraceful Service from Game Online for a Fully Paid Fridge!

I'm extremely disappointed with the terrible service I've been given following my recent purchase on Game's online platform. The Hisense fridge I ordered (order number: ***) was delivered with a severely dented freezer door. Despite filing a complaint and providing all requested documentation, I am appalled by the unacceptable delay in resolving the issue. The excuse provided, claiming Game is awaiting a credit from the supplier, Hisense, before they can arrange for collection and delivery of a new fridge is not justifiable. I've paid in full for the fridge and it is unfair for Game to expect me to bear the consequences of credit approval delays with their supplier. I want to emphasize that I have nothing to do with Game's supplier relationships. I fulfilled my end of the transaction. Furthermore, Game has ample stock of the Hisense fridge in question. Given this, there is no excuse for the delay in facilitating a resolution. They can easily collect the damaged fridge and deliver a new one promptly, sparing me from all this unnecessary inconvenience and anxiety. I demand immediate action to rectify this matter. The inconvenience caused by this delay is huge. The customer should not be penalized for matters that are strictly between Game and their suppliers. I am waiting for a long time for a new fridge to be delivered to me! I insist on an immediate collection and delivery of a new fridge, and I expect Game to prioritize customer satisfaction over internal processes. It's not right to make your customer wait until your supplier passes credit for a damaged item that you delivered GAME! Your customers need their appliances! This type of after sales service with Game Online is grossly unfair!!