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Eric N

1 reviews | Active since Dec 2024

23 Dec 2024, 14:25

Disgraceful service from Game Cresta – Nearly 2 months and still waiting!

I am beyond frustrated and disappointed with the shocking service from Game Cresta. On the 7th of November 2024, I purchased a Defy fridge, a Hisense dishwasher, a Hisense washing machine, and a TV from your store. This was not a credit purchase—I paid roughly R26,000 IN CASH for these items, expecting efficient service and delivery.

To this day, 23rd December 2024, I have received ONLY the TV and the washing machine. The fridge and dishwashing machine? Nowhere to be seen.

Your team has failed in every possible way: 1. No communication: Nobody bothers to get back to me despite my repeated follow-ups. 2. Empty promises: Every time I contact you, I’m met with excuses and false assurances.

How is this acceptable? I paid upfront in cash, and here I am, almost two months later, still waiting for what is rightfully mine. This level of incompetence and disregard for your customers is appalling.

I want this resolved immediately. Deliver the Defy fridge and Hisense dish washing machine without delay. I expect action, not excuses. Should this matter remain unresolved I intend to continue to share my experience far and wide to warn others.

Game Cresta, you need to do better. This is absolutely unacceptable.

0
Replies (2)
Game
Game's reply23 Dec 2024, 15:26
Official
Hi Eric, thank you for reaching out. I'm sorry you haven't received your full order and for the lack of communication. This is not the service we strive to provide. I've checked your details and saw your query is being dealt with by our complaints team and the agent was in touch with you. Rest assured, we are looking at our service delivery across the board. 
EN
Eric N's update27 Dec 2024, 18:49
Reviewer Update
Hi Game,
Thank you for your response. I wanted to clarify a few things on this platform because it seems there is a significant lack of communication between the Game Cresta store, the Game Complaints Department, and Mass Discounters regarding my situation.
After posting my initial complaint on Monday, I am grateful to have received the fridge later that afternoon. Living without a fridge for over a month after having paid for it in full was financially straining, so I appreciate that this has been resolved.
However, I need to make it very clear that as of 27 December 2024, I have NOT received the dishwasher I paid for. The Complaints Department claims that, according to their “system,” I have received all the items in my order, including the dishwasher. Yet, Game Cresta has acknowledged that the dishwasher is still outstanding.
Additionally, I understand that the Hisense dishwasher was out of stock for some time. However, I have been informed by Game Cresta that the dishwasher is now at the warehouse (presumably the Mass Discounters warehouse). This indicates that the issue is no longer about stock availability but rather a lack of communication or action between Game Cresta and the warehousing department to ensure the dishwasher is dispatched and delivered to me.
It has been almost two months since I paid for this item in full. My hope with this response is to bring together all the relevant parties—Game Cresta, the Complaints Department, and Mass Discounters—so that everyone is on the same page and working to resolve this issue promptly. It seems as though the Complaints Department believes the matter is resolved, which is concerning because the dishwasher is still outstanding, and no one is actively addressing the issue.
Please, Game, do better. I urge all parties to communicate effectively and ensure the dishwasher is delivered to me without further delay.
Thank you.