Disconcerted

I have received my statements for May and June and am upset that the payment I made on April 7, 2020, still does not reflect on my statement, instead, I see collection letter fees and collection SMS fees. Really, this is disconcerting - to think that I even made two payments in April and only one is captured!!!!! “Mrs. V Mutlaneng, due to a technical error, your Game EasyPay reference number sent yesterday was incorrect. Your correct EasyPay reference number is: ***. If you already made payment, this will be correctly allocated. We sincerely apologise for this error”. It is clear that the so-called technical error was never rectified and now I as the customer have to bear the brunt of this technical error.

I finally received a response twenty days after sending another email early this month, asking me for proof of payment - and it is quite disturbing that there is still no solution, even after my suggesting that you have a look at the reference numbers below, both the correct and incorrect one, and trace this payment. Here are the reference numbers as received from Game: "Mrs V Mutlaneng you can now pay your Game instalment of R555.39 via EasyPay at any PnP, Game, Shoprite or Checkers - using your EasyPay reference number:***" “Mrs V Mutlaneng, due to a technical error, your Game EasyPay reference number sent yesterday was incorrect. Your correct EasyPay reference number is: ***. If you already made payment, this will be correctly allocated. We sincerely apologise for this error”. I do not understand why you cannot trace my April 7 payment when the reference numbers for payment both came from you.