Disbelief Game Jhb cbd

I am in disbelief of tbe poor customer service rendered by Portia the outdoor assistant. So I went to purchase the inflatable bed and the pump that was apparently on promotion after standing on a very long queue upstairs as the customer service consultant had stated there is only one cashier to assist. I get to the till but the promotional price does not reflect on the screen the cashier says its not the right items she takes her pamphlet sees no difference in the items scanned and what is on the pamphlet admits she is a bit confused. Asks for some lady to use the telephone and ask them to call Portia on the P.A system, for real Portia is called we I am told to wait on the side while she assists other customers I do, anyway she is the only cashier for this long queue what can I do it is hot in this building and quite dark for some reason, I am sweating the lady keeps on saying she is on her way but no Portia, after about 20 minutes I see I am getting dizzy I address the cashier I am getting dizzy let me try and find her I cannot stand anymore. I ask if she will be where I found these items she says yes. At some point I thought maybe Portia is on lunch she did not hear when her nam was called to report to the tillsz to my surprise there she is standing and paging through her pamphlet repeatedly as if no one called her for a customer, I ask her about the deal she says the pump is not available with such arrogance. I am shocked as I put back these items on the shelf while she is giving me a bad look. I know the Jhb Cbd is undermined but I am not impressed by Portia's behaviour after it was announced loud and clearly that she must report to tills for a customer. She choose to just relax in her department. Customer services training is imperative for such employees my whole encounter with her was shocking. I am still in disbelief.