Disatisfied customer, I will not buy anything from Game anymore!

I bought a fridge from Game, it stopped working, I went to report it at the store, they logged a ticket for me with Hisense, the technician came to check and marked the ticket as resolved since he could not open the refrigirator, when asked why he said "he is marking it as resolved so Game can escalate it on their end", two months back I physically went to the store, we called Hisense and they confirmed that they will communicate with game for a way forward and feedback will be provided after 7 working days, it as been a month now and counting, when I call the store they either send me from pillar to post or say the store manager is on leave, can I get a resolution as this is affecting my household on a daily!